Delete your account and data

Last updated: 12 October 2026

This page explains how to delete your Store Soft data and, if you have one, your Store Soft cloud account. Your local business data, cloud account and synced records, and website/CRM contact and usage records are separate. Clearing your local data does not automatically delete records held by Store Soft.

Option 1 — Delete your business data in the app

The app can erase all of your business data by itself. This is the fastest way, and it does not need our help.

1. Open Store Soft and sign in as the owner.
2. Go to Settings.
3. Open Danger zone.
4. Choose Delete all data and follow the confirmation prompt.

The app takes a backup snapshot first, then deletes. If your shop uses multi-device sync, the deletion is applied to every device in your store, not just the one you are holding — the other devices empty themselves the next time they sync.

The safety snapshot and any previously exported backups are separate copies; this action does not erase them. Delete those files too if you want to remove all copies.

What this removes

• Products, categories, barcodes and units
• Stock lots, stock movements and price history
• Sales and receipts
• Customers and their credit / debt records (الكريدي)
• Suppliers and their debt records
• Cash sessions, cash movements and expenses
• Repair tickets and their parts

What this keeps

• Your user accounts inside the app (owner and staff logins)
• Your app settings (language, shop name, printing…)
• Your licence key
• Your Store Soft account, if you have one — use Option 2 for that

Option 2 — Request account or CRM data deletion

To delete your Store Soft cloud account and synced data, or your website/CRM contact and linked usage records, send us a request. Tell us which records you want removed. We verify ownership before deleting data; a cloud account or paid subscription is not required to make a request.

Email younes.mimene@gmail.com with the subject “Delete my account”, and include:

• The email address of the account — please send the request from that same address so we can verify it is you, if you have a cloud account
• The phone or WhatsApp number used in the website form or Shop info, and your shop name, so we can locate CRM records even without a cloud account
• Your store code (the 6-character code from Settings → Sync), if you still have access to it — this helps us find your store faster

You can also reach us on WhatsApp, and we will agree an ownership check using your account email or the contact details on the request. Do not send us passwords or activation codes.

How long it takes. We action deletion requests within 30 days, and normally much sooner. We will contact you to confirm once it is done. You do not need to keep the app installed while you wait.

What gets deleted, and what we keep

Deleted for a verified cloud account deletion request

• Your sign-in credentials (email address and password)
• Your store record and its subscription status
• The list of devices enrolled in your store
• Every business record synced to our servers — products, sales, customers, suppliers, debts, cash and stock history

Website, CRM and linked usage records

You can request deletion of your website submissions, shop contact details, follow-up records and installation or usage records that we can link to you. This includes identifiable copies held in our private follow-up Google Sheet. Tell us if your request should also cover feedback or diagnostic material you chose to send to support. Uninstalling the app or clearing its local data does not remove these server records.

What we keep, and why

• Statistics that no longer identify anyone. Totals that have been irreversibly aggregated may remain. A random installation ID or hashed device ID does not by itself make an individual record anonymous: identifiable or linked records are reviewed as part of your deletion request.
• Payment and invoicing records. If you paid for a licence or Sync subscription, we may keep the record of that payment where accounting or tax law requires it. It is kept for that purpose only.

Deleting the data on your device

Your business data has a local copy on your device. Other copies can exist if you enable Drive backup or Sync, export a backup, or share data with support. Shop contact and limited usage records are handled separately, as explained in our Privacy Policy. To remove the local copy, do either of these:

• Use Settings → Danger zone → Delete all data in the app (see Option 1), or
• Uninstall Store Soft. On Android, uninstalling the app deletes its local database with it. On Windows, uninstall the app and delete its data folder.

Deleting your Google Drive backups

If you turned on the optional Google Drive backup, your backup files are in your own Google Drive, in a hidden app folder — we have no access to them and cannot delete them for you. On a computer, open Google Drive settings, choose Manage apps, find Store Soft, then use Options → Delete hidden app data. This removes the stored Drive copies. See Google's storage help. Disconnecting access alone should not be treated as confirmation that existing backup files were deleted. Manage connected access from your Google account at myaccount.google.com/permissions.

Contact

Questions about deleting your data, or about this page: younes.mimene@gmail.com. See also our Privacy Policy.